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Welcome to Somos !​

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Thank you for choosing Somos Cleaning Service! We want every experience with us to feel clear, reliable, and stress-free. To make sure we’re on the same page, here are our service terms explained in simple, friendly language.​​

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Scheduling & Appointments​​

  • We offer one-time, weekly, bi-weekly, and monthly options. You’re welcome to change your plan anytime.

  • Appointments are scheduled within a 1-hour arrival window to allow flexibility

  • Please make sure we can enter your home or business — either by being there yourself, arranging with a concierge/reception, or providing a lockbox/keypad code.

 

​​​Cancellation, Rescheduling & Non-Entry ​

  • Life happens! We just ask for at least 24 hours’ notice if you need to cancel or reschedule.

  • Canceling or rescheduling within 24 hours of your appointment may result in a charge of up to 50% of the service fee.

  • Recurring clients get one penalty-free cancellation. After that, the cancellation fees apply.

  • ​Extended Gaps (6+ Weeks): Our recurring rates are based on maintaining the cleanliness of your home. If a cleaning is skipped or rescheduled such that the gap between services exceeds 6 weeks, the next visit will be classified and billed as a Deep Cleaning. This covers the additional time and detail required to bring your home back to our maintenance standard.

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Payment Terms

  • We accept both credit card/ ACH payments. 

  • A payment method is required to hold your booking. You will not be charged unless:

    • You request automatic billing, or

    • A late-cancellation fee applies.

  • Please note that if an invoice is not settled within three (3) days of its issuance, we reserve the right to automatically charge the payment method on file.

  • All services are subject to 7% NJ sales tax.

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Satisfaction Guarantee​

  • We stand by our work 100%. If something wasn’t cleaned to your expectation, please contact us within 24 hours and we’ll come back to to perform a free re-cleaning. 

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First Time Cleaning

  • During your first cleaning, our lead specialist will do a walkthrough to evaluate the space and ensure the work aligns with the estimate.

  • If additional time is required, we’ll provide an estimate and explain any additional costs before starting.

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Pre-Cleaning Checklist​

To ensure the most efficient and thorough cleaning, we kindly ask that you prepare the following items prior to our arrival:

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To help us clean efficiently and thoroughly, please prepare the following items before our arrival:

  • Declutter Surfaces: Clear countertops, tables, and other areas of personal items.

  • Remove Dishes: Put away dishes or place them in the sink/dishwasher.

  • Personal Items: Store clothing, toys, and loose items from floors and furniture.

  • Secure Valuables: Safely store any important or fragile items.

  • Pet Safety: Ensure pets are in a safe area away from cleaning.

  • Trash Bags: Leave fresh trash bags for emptying trash bins.

  • Access: Make sure we have clear access to all areas to be cleaned.

 

Add-On Services: If you have requested any add-ons, please prepare them as follows:

  • Laundry: Leave presorted laundry and detergent in a visible area. Avoid delicate or dry-clean-only items.

  • Inside Refrigerator: Empty the refrigerator shortly before our visit or discard unneeded items.

  • Inside Oven: Use the self-cleaning function the night before.

  • Inside Cabinets: Empty cabinets to be cleaned in advance.

  • Blinds: Remove blinds to be cleaned; our team will clean them under the sink or in the shower.

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Our Standard Cleaning Checklist​

  • View our cleaning checklist to see what's included: Here 

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Add-Ons: Some services require advance request:

  • Laundry

  • Cleaning inside appliances (oven, fridge, microwave, etc.)

  • Floor grout cleaning

  • Blinds covered in grease

  • Window cleaning

  • Inside of cabinets

Not Included for Safety or Policy Reasons:

  • Moving or lifting heavy furniture or appliances

  • Cleaning out of reach or unsafe areas

  • Cleaning delicate or infested areas, fireplaces, pet waste, or litter boxes

  • Patio/Balcony cleaning

  • Oversized windows requiring ladders

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Laundry ​

  • We will perform laundry commensurate with the time spent on your cleaning—one load of clothing or linens.

  • Laundry detergent must be provided by you.

  • Sheets and towels are preferred to reduce risk of damage.

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Photos​

  • Our team may take photos to document pre-existing damage or completed work.

  • We’ll never post identifying photos of your home without your permission.

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Damage & Liability​

  • We treat your home like our own. Our policy is to report any damage immediately and rectify accordingly. 

  • Somos is fully insured and carries general liability coverage.

  • Antiques or items of extreme sentimental or monetary value should be pointed out in advance.​

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Supplies & Equipment​

Our cleaning specialists arrive equipped with all the necessary tools. All of our multipurpose cleaning products are organic, and vinegar based. If you prefer that we do not use vinegar in your household, please let us know and we will happily adjust the cleaning products used. We kindly ask you to supply laundry detergent if we perform laundry service.

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Our Team

  • All of our employees go through background checks and are insured.

  • For everyone’s consideration, clients agree not to directly hire or solicit our cleaners during service and for 12 months afterward.​​

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Social Responsibility​

  • Somos supports charities in Latin America providing sports equipment to youth through local service projects.

  • Learn more via Instagram: @SomosTheNicaraguaProject

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Social Media​

Follow us to stay updated on our work and charitable activities:

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Referral Program

  • Refer a new customer who signs up for recurring service (weekly, bi-weekly, or monthly) and receive 50% off your next cleaning.

  • Discount applies after the referred customer completes their second cleaning appointment.

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Final Note â€‹

We can’t wait to impress you with our passion for cleaning! By booking our services, you agree to all the terms outlined above.

 

Kind regards,
The Somos Team 🙂

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