Terms of Service

​​Thank you for choosing Somos Cleaning Service! We want every experience with us to feel clear, reliable, and stress-free. To make sure we’re on the same page, here are our service terms explained in simple, friendly language.​​

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Satisfaction Guarantee​

• We stand by our work 100%. If something wasn’t cleaned to your expectation, please contact us within 24 hours and we’ll come back to to perform a free re-cleaning. 

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Scheduling & Appointments​​

• We offer one-time, weekly, bi-weekly, and monthly options. You’re welcome to change your plan anytime.

• Appointments are scheduled within a 1-hour arrival window to allow flexibility

• Please make sure we can enter your home or business — either by being there yourself, arranging with a concierge/reception, or providing a lockbox/keypad code.

 

​​​Cancellation, Rescheduling & Non-Entry ​

To ensure we can provide consistent schedules and fair compensation for our dedicated team members, we adhere to the following policy for all bookings:

• 24-Hour Notice: We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your service.

• Late Changes: Any changes made within 24 hours of your scheduled service will incur a $50 fee.

• Lockouts & Door Cancellations: If our team is locked out or a cleaning is cancelled at the door, a charge of $100 of the service cost will apply.

• This policy allows us to maintain a reliable schedule and continue providing high-quality service to all of our clients.

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Skipped/ Rescheduled Cleanings

Our recurring rates are structured around maintaining your space at a consistent, professional standard. If a cleaning is skipped or rescheduled, the extended interval between visits naturally results in additional buildup that requires extra time and detailed attention.

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To account for this, if you cancel or reschedule a recurring appointment, Somos reserves the right to adjust the rate for your next visit, which may include a service fee adjustment or billing at an hourly rate based on the state of the home.

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Please note that cancelling or rescheduling a single appointment does not automatically shift your overall cadence; all future recurring appointments will remain intact as originally scheduled.

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Your Somos Quote: How It Works

For One-off cleanings: All Somos quotes are flat-rate estimates based on the details you provided at booking, our professional experience, and the estimated hours needed for a standard clean. While the price for the agreed-upon scope is fixed, cleaning time isn't unlimited. If we find that your home needs a little extra love and will take longer than the hours included in your quote, we’ll let you know—usually at least an hour before our time is up. If that happens, you’ll have two simple options: 1. Extend the service: Add the extra time needed at our standard hourly or fixed extension rate to get everything fully completed. 2. Stick to the budget: Have us stop at the originally quoted time. We’ll focus on your top priorities or use our professional judgment to get as much done as possible.​ Please note: If you choose to stick to the original time, the full quoted amount still applies, and we won't be able to offer discounts for unfinished areas. You can approve any extra time verbally or via text/email.

For Recurring Clients: To ensure your flat rate remains fair and accurate, we will review your pricing after your third visit to determine if any rate adjustments are necessary.

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Payment Terms

Somos Cleaning collects payment after your service has been completed. A valid payment method (Credit Card or ACH) is required to secure and hold your booking.

• Billing: Payment is processed automatically once the service is finished.

• Cancellations: Your card will not be charged prior to the service unless a late-cancellation fee applies (for cancellations made within 24 hours of the appointment).

• Taxes: All services are subject to 7% NJ sales tax.

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Pre-Cleaning Checklist​

To ensure the most efficient and thorough cleaning, we kindly ask that you prepare the following items prior to our arrival:​

• Declutter Surfaces: Clear countertops, tables, and other areas of personal items.

• Remove Dishes: Put away dishes or place them in the dishwasher.

• Personal Items: Store clothing, toys, office supplies, and loose items from floors and furniture.

• Secure Valuables: Safely store any important or fragile items.

• Pet Safety: Ensure pets are in a safe area away from cleaning.

• Trash Bags: Leave fresh trash bags for emptying trash bins.

• Access: Make sure we have clear access to all areas to be cleaned.

 

Add-On Services: If you have requested any add-ons, please prepare them as follows:

• Laundry/ Folding: Leave presorted laundry in a visible area. 

• Inside Refrigerator: Empty the refrigerator shortly before our visit or discard unneeded items.

• Inside Oven: Use the self-cleaning function the night before.

• Inside Cabinets: Empty cabinets to be cleaned in advance.

• Blinds: Remove blinds to be cleaned; our team will clean them under the sink or in the shower.

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Our Standard Cleaning Checklist​

• View our cleaning checklist to see what's included: Here 

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Add-On Services

The following services are available for an additional charge and must be requested in advance, subject to availability and scheduling capacity: washing dishes, organization, laundry, interior refrigerator cleaning, interior oven cleaning, interior cabinet cleaning, interior window cleaning, dishes, pet hair removal, and wet wiping or detailing of blinds. Pricing for add-on services is not included in standard cleaning rates and may vary based on the condition of the premises, level of buildup, and time required to complete the service. Same-day add-on requests are not guaranteed and may be declined if they impact the scheduled scope or timing of the service.

 

Items We Cannot Clean

Certain conditions and materials require specialized training, equipment, or licensing and are outside the scope of Somos's services. For health, safety, and liability reasons, Somos does not provide mold remediation, biohazard cleanup, or hoarding cleanup services. This includes, but is not limited to, areas containing mold, excessive mildew, bodily fluids, blood, feces, vomit, urine, cat litter boxes, bird cages, or other human or animal excretions. If such conditions are present or discovered during service, Somos reserves the right to refuse, pause, or terminate service immediately. In such cases, applicable cancellation or minimum service charges may apply, and Somos shall not be held liable for incomplete service or any related consequences

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Unreachable Areas & Heavy Items

For safety and liability reasons, Somos providers are not permitted to climb higher than a standard step stool, work outside the home, or access areas that cannot be reached safely without specialized equipment. Additionally, cleaners are not authorized to move furniture, appliances, or objects weighing more than 35 pounds, as doing so may pose a risk of injury or property damage. Areas that are blocked, obstructed, or located behind heavy items will not be cleaned unless those items are moved by the client prior to the appointment. Somos is not responsible for uncleaned areas resulting from access limitations or safety restrictions.

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Media & Photo Usage Consent​

Somos may take photographs or videos of service areas before, during, or after cleaning for quality control, documentation, training, or dispute-resolution purposes. Unless the client provides written notice objecting in advance, the client grants Somos permission to use non-identifying images of cleaned areas for marketing, educational, or promotional purposes. No personally identifying information, faces, or personal details will be disclosed without explicit consent​

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Incident Reporting & Damage Investigation​​

Somos exercises reasonable care while providing services and maintains internal procedures requiring all team members to report any accidents or incidents immediately. Any claim for loss or damage must be reported to Somos in writing within forty-eight (48) hours of service completion. Claims reported after this period will be automatically denied without exception.  

 

Somos reserves the right to inspect, investigate, and determine responsibility for any reported damage, including conducting interviews and reviewing documentation or other evidence. If there is no reasonable or evidence-based basis to conclude that Somos caused the damage, the claim will be denied.  

 

Clients are solely responsible for securing or removing all fragile, high-value, sentimental, or delicate items prior to service. Somos shall not be responsible for damage to items that were not properly secured or that were unstable, improperly installed, or subject to normal wear and tear or pre-existing conditions.  

 

If Somos is determined to be responsible for damage, liability shall be limited to repair or replacement at Somos’s sole discretion and shall not exceed the cost of one (1) cleaning visit. Somos reserves the exclusive right to select the method of remediation and to obtain its own repair or replacement estimates. Refusal to allow inspection or remediation may result in denial of the claim.​

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Supplies & Equipment​

Our cleaning specialists arrive equipped with all the necessary tools. All of our multipurpose cleaning products are organic, and vinegar based. If you prefer that we do not use vinegar in your space, please let us know and we will happily adjust the cleaning products used. We kindly ask you to supply laundry detergent if we perform laundry service.

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​Promotional Offer Cancellation Terms

Promotional offers, introductory credits, or discounted services are provided subject to the specific terms of the applicable promotion. Eligibility for any promotional benefit may require maintaining a minimum service commitment or completing a specified number of visits. If a client cancels, pauses, or modifies service in a manner that violates the terms of a promotional offer, Somos reserves the right to void the promotion and apply any applicable cancellation charge, retroactive rate adjustment, or standard service pricing associated with that promotion. Promotional terms, including any cancellation-related charges, vary by offer and are disclosed at the time of booking or enrollment.

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Non-Solicitation of Somos Professionals

Clients agree not to solicit, recruit, hire, or engage any Somos Cleaning Specialist for private work or employment outside of Somos Cleaning, whether directly or indirectly, during the course of service and for a period of twelve (12) months following the client's most recent service date. Somos' Cleaning Specialists are thoroughly vetted, background checked, and trained prior to servicing properties. Somos invests significant time, resources, and expense in recruiting, training, and retaining its employees. Any direct or indirect solicitation or employment of a Somos cleaning specialist outside of Somos is strictly prohibited and constitutes a material breach of these Terms. Somos reserves the right to pursue appropriate remedies, including service termination and recovery of associated costs.

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Social Responsibility​

• Somos supports charities in Latin America providing sports equipment to youth through local service projects.

• Learn more via Instagram: @SomosTheNicaraguaProject​

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​Final Note ​

We can’t wait to impress you with our passion for cleaning! By booking our services, you agree to all the terms outlined above.

 

Kind regards,
The Somos Team 🙂

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