Welcome to Somos !

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We are thrilled that you have chosen Somos  for your cleaning needs. Our mission is to provide exceptional cleaning services using 100% organic products, ensuring a healthier environment for both our clients and our team. 

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Additionally, we are proud to donate a portion of our earnings to provide sports equipment to Latin American youth, through beach and neighborhood cleanup projects! 

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To ensure smooth and effective service, please take a moment to review this guide. Here, you'll find important information about our policies, procedures, and what you can expect from our team. We appreciate your trust in us and look forward to delivering a sparkling clean space you'll love.

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Weekly, Bi-Weekly, & Monthly Plans​​

By selecting one of our periodic plans at booking, you confirm all future appointments corresponding to your chosen cycle, starting with the initial appointment. Plan cycles are as follows:

• Weekly – every 7 days

• Bi-Weekly – every 14 days

• Monthly – every 28 days​

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Plans can be changed or canceled at any time.  Any individual appointment rescheduling or cancellation must adhere to the cancellation/ rescheduling policy.​

 

​​​Appointment Times​

We will make every effort to arrive at your scheduled cleaning time. Due to our varying daily schedule and commitments, we will provide you with an arrival window. We will do our best to communicate any changes, aiming to arrive within 30 minutes of your scheduled appointment time.

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Entry Access​

There are several ways we may gain entry to your home or office on a scheduled cleaning day:

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• You are Present: You may choose to be present during cleaning and open the door for us.

• Key with Concierge/Reception: If your building offers concierge or reception service, you may leave the key with them. 

• Key in Lockbox: You may purchase a key lockbox and provide us with the code. Our team will pick up your key from the lockbox prior to cleaning and return the key immediately after your service is performed.

• Keypad Entry: If your door has a keypad, you can provide us with this code in order to gain access to your space. 

 

Cancellation, Rescheduling & Non-Entry ​

We understand that there may be times when you need to cancel, reschedule, or change your cleaning appointment. Please give us as much notice as possible to accommodate these changes.

 

Payment Terms

Payment may be made via cash, ACH (electronic payment), or credit card.

• Cash Payments: Customers opting to pay in cash will receive a discount equivalent to the applicable sales tax.

• Sales Tax: All transactions are subject to a 7% sales tax, which will be added to the total invoice amount.

• ACH Payments: Payments made via ACH are accepted at no additional cost.

• Credit Card Payments: Payments made by credit card will incur an additional 3% fee to offset processing costs.

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100% Satisfaction Policy​

We proudly stand behind our work. Should you have any feedback or concerns regarding your cleaning, please contact us within 24 hours after the end of your cleaning appointment. If there are areas that you feel we have overlooked, please do not clean those areas yourself. We will have someone report to your home or office within 24 hours to re-clean the areas of concern at no cost to you. While we are unable to issue refunds, we are happy to re-clean any areas of concern.​  

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Hourly Cleaning​

If an hourly rate has been provided, please note that the rate is based on the total number of hours worked. For instance, if two employees work for three hours each, the total hours billed will be six.

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First Time Cleaning

During your first cleaning, our lead cleaning specialist will do a walk through in order to evaluate the space, and confirm that the work aligns with the estimate and description provided. If additional time is needed, we will specify an estimate, and the possible additional cost associated. 

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Pre-Cleaning Checklist​

To ensure the most efficient and thorough cleaning, we kindly ask that you prepare the following items prior to our arrival:

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• Declutter Surfaces: Clear countertops, tables, and other surfaces of personal items, papers, and unnecessary clutter.

• Remove Dishes: Please ensure dishes are either put away, in the sink, or in the dishwasher.

• Personal Items: Gather and store away any personal items, clothing, toys, and loose items from floors and furniture.

• Secure Valuables: Safely store any valuables, important documents, and fragile items.

• Pet Safety: Ensure pets are in a safe area away from where the cleaning will take place.

• Trash Bags: Leave out fresh trash bags for us to use when emptying waste bins.

• Access: Ensure that we have clear access to all areas that need to be cleaned

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For add ons: if you have opted for any of the below add ons, please prepare the below before our visits. 

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• Laundry: If you require laundry services, please leave presorted laundry and supplies in a clearly visible area.

• Inside Refrigerator: If you will be home, please ensure the refrigerator is emptied shortly before our visit. If you will not be home, please discard any unneeded items prior to our arrival.

• Inside Cabinet:  Please ensure cabinets are emptied before our visit. 

• Inside Oven: The night before our visit, please use the self-cleaning function to prepare the oven. We recommend reviewing the user manual for proper instructions on how to use this function.

• Blinds: Please remove the blinds that you would like cleaned, from your windows. Our team will clean them under the sink/ or in the shower. 

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Our Standard Cleaning - Always a Deep Cleaning!​

View our 50-Point Checklist to see whats included: Here 

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Add-On Services & Special Requests​

The following areas will not be serviced in regular standard cleanings unless requested in advance:

• Inside of the refrigerator, oven, washer/dryer, dishwasher, and cabinets

• Inside of closets (floors only)

• Larger than standard size windows

• Laundry

• Patio/balcony

• Cleaning of floor grout

• Blinds covered in grease/ dust.

 

If you would like to add on any of these services, please let us know!

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Areas We Cannot Service​

For the safety of our staff and the protection of your delicate items, there are a few services we are unable to provide: moving bulky furniture, cleaning delicate items, lifting heavy items, cleaning spaces infested with bed bugs, cleaning large areas of floors by hand, using ladders higher than 3 feet, cleaning cat litter boxes or handling pet feces, cleaning fireplaces, hand washing clothes, providing laundry services when laundry facilities are not inside your building, cleaning outside windows that do not flip forward, cleaning larger-than-standard-size windows, stepping on kitchen counters to clean the tops of cabinets, and cleaning areas considered to be excessively cluttered.​

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Laundry ​

We are happy to assist with laundry, but we will only spend time on laundry commensurate with the time spent on your cleaning. One load will be washed, dried, and folded for clothes, or one load of bed sheets and linens will be washed and dressed on the bed during any regular cleaning. Please presort your laundry and avoid including delicate or dry-clean-only items. Providing only sheets and towels for this service reduces the possibility of damages. Laundry services may add an additional charge, and we ask that you provide laundry detergent. Please leave presorted laundry and supplies in a visible area.

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Dishes ​

We will empty your dishwasher if you specifically request it and if the wash cycle is completed before our departure. Please ensure that any items in the sink are dishwasher safe and meant to be washed in the machine.

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Larger than standard size windows​

Larger than standard size window cleaning is considered an add-on service. We kindly ask that you examine your windows to ensure they can be easily opened. We clean interior windows and are unable to take responsibility for windows damaged during window cleaning services, unless caused by our negligence.

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Furniture​

We will get under elevated furniture with our tools and move reasonably sized items such as chairs, ottomans, and coffee tables. For the safety of your floors, furniture, and our staff, we cannot move bulky or heavy items. You are welcome to move these items yourself, and we will happily clean the area of concern.

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Right to Photograph​

We reserve the right to document any pre-existing damage or other anomalies and attach these photos to your file. We may also photograph before and after pictures or take pictures of staff performing their normal duties for social media purposes.

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Property Damage​

We stand proudly for the top-notch quality of service and utmost care for your home and office. Our internal policy ensures transparency about any accidents or incidents. We will report any accidents and work with you to remediate them. If someone other than our staff brings a damaged item to our attention, we reserve the right to investigate thoroughly. If there is no reasonable evidence that our team caused the damage, such a claim will be denied.

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Accidents During Cleaning

Antiques and items of extreme or sentimental value should be pointed out in advance, and it is best that we do not touch such items. In the event of an accident, we will proactively contact you to seek reconciliation. We will be responsible for repurchasing or reimbursing up to $100 per item. Please inform us of the location of any expensive or irreplaceable items before your scheduled cleaning.

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Supplies & Equipment​

Our cleaning specialists arrive equipped with all the necessary tools. All of our cleaning products are organic, and vinegar based. If you prefer that we do not use vinegar in your household, please let us know and we will happily adjust the cleaning products used. We kindly ask you to supply laundry detergent if we perform laundry service.

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Non-Solicitation of Employees​

During the period of our service and for twelve (12) months after its termination, you agree not to directly or indirectly solicit, recruit, or hire any of our employees who have performed services under this agreement, nor induce any such employee to leave their employment with us.

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Social Responsibility​

We are deeply committed to social responsibility. Our organization sponsors charities in Latin America to provide sports equipment to youth, through their participation in local beach and neighborhood cleanup projects. Through these initiatives, we aim to empower youth through sports and service. Please see our work on Instagram: @SomosTheNicaraguaProject and let us know if you’d like to learn more!​

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Social Media​

Please follow us on social media to keep up to date with our work, and our charitable activities!

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Instagram: @SomosCleaningService & @SomosTheNicaraguaProject

Facebook: @SomosOrganicCleaning

Website: SomosOrganic.com

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Referral Program

​At Somos , we greatly appreciate your support and trust in our services. We are excited to introduce our referral program to thank you for spreading the word about our cleaning services.

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If you refer a new customer who signs up for one of our recurring cleaning plans (weekly, bi-weekly, or monthly), we will reward you with a complimentary cleaning service! Your free cleaning will be provided after the new customer completes their first cleaning appointment with us.

Final Note ​

We cannot wait to impress you with our passion for cleaning! By proceeding with the use of our services, you are agreeing to all items mentioned above.

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Kinds Regards,

The Somos Team :)

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